Epson.com: *.- They Don't answer the phone. I had to to pa...

A Epson.com customer review by GetHuman user ~Mario Robles from November 13th, 2017

Background on ~Mario Robles's case

GetHuman: ~Mario Robles - can you tell our other Epson.com customers when your case took place?
~Mario Robles: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Epson.com, and if so, how?
~Mario Robles: I used a phone number I found on the GetHuman Epson.com customer service contact info page: Contact Epson.com Customer Service
GetHuman: And which of these common Epson.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mario Robles a list of common Epson.com problems)
~Mario Robles: "Track order" was why I was trying to call.

~Mario Robles's review of Epson.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Epson.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mario Robles: *.- They Don't answer the phone. I had to to pay ** usd in cellular calls.**.- No comunnication with the client.**.- They Don't answer mails
GetHuman: Let's quantify your experience contacting Epson.com. On a scale of 1 to 5, how easy is it go get help on a Epson.com problem?
~Mario Robles: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mario Robles: I'd give them a three out of five on communication.
GetHuman: And what about Epson.com's ability to quickly and effectively address your problem?
~Mario Robles: For that I would say one out of five.
GetHuman: And finally- any advice for other Epson.com customers?
~Mario Robles: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Epson.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mario Robles taken from his Epson.com customer service problem that occurred on November 4th, 2017.

Epson.com

1.00 of 5 stars | 5 reviews

~Mario Robles's Epson.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Epson.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Epson.com in any way.

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