Epson.com: Got someone on lower level who couldn't underst...
A Epson.com customer review by GetHuman user ~Paris from November 25th, 2017
Background on ~Paris's case
GetHuman: ~Paris - can you tell our other Epson.com customers when your case took place?
~Paris: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Epson.com, and if so, how?
GetHuman: And which of these common Epson.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Paris a list of common Epson.com problems)
~Paris: "Returns" was why I was trying to call.
~Paris's review of Epson.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paris: Got someone on lower level who couldn't understand my questions (different country). Got someone on level * (after long wait both times) who wouldn't answer my questions because I had managed to make the scanner work by dumb luck. It had stopped recognizing my computer. I wanted to understand how I gotten it to work so that I could repeat the process without having to call and wait for Epson. VERY UNHELPFUL. I would consider never purchasing another Epson. I have always bought Epson printers.
GetHuman: Let's quantify your experience contacting Epson.com. On a scale of 1 to 5, how easy is it go get help on a Epson.com problem?
~Paris: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paris: I'd give them a two out of five on communication.
GetHuman: And what about Epson.com's ability to quickly and effectively address your problem?
~Paris: For that I would say one out of five.
GetHuman: And finally- any advice for other Epson.com customers?
~Paris: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Epson.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paris taken from his Epson.com customer service problem that occurred on November 19th, 2017.
Epson.com
1.00 of 5 stars | 5 reviews
~Paris's Epson.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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