Herff Jones: Even though the menu says high school for the...
A Herff Jones customer review by GetHuman user ~1proudmomma from November 27th, 2017
Background on ~1proudmomma's case
GetHuman: ~1proudmomma - can you tell our other Herff Jones customers when your case took place?
~1proudmomma: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Herff Jones, and if so, how?
GetHuman: And which of these common Herff Jones customer issues best describes the reason you wanted to talk to them?
(Shows ~1proudmomma a list of common Herff Jones problems)
~1proudmomma: "Overcharge/Strange charge" was why I was trying to call.
~1proudmomma's review of Herff Jones customer service
GetHuman: So how would you sum up your experience for GetHuman's Herff Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1proudmomma: Even though the menu says high school for the ***-***-****, when a rep answered phone he said he could only help with college. Transferred me to high school rep. On hold again! Another minute and another rep. This time she gave me a phone number for a local rep.
GetHuman: Let's quantify your experience contacting Herff Jones. On a scale of 1 to 5, how easy is it go get help on a Herff Jones problem?
~1proudmomma: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1proudmomma: I'd give them a one out of five on communication.
GetHuman: And what about Herff Jones's ability to quickly and effectively address your problem?
~1proudmomma: For that I would say four out of five.
GetHuman: And finally- any advice for other Herff Jones customers?
~1proudmomma: Call them early in the day or late. Don't forget any personal or account information you might need for Herff Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1proudmomma taken from his Herff Jones customer service problem that occurred on November 22nd, 2017.