Lands' End: Every time I have called Lands End, I got a Sta...
A Lands' End customer review by GetHuman user GetHuman-299786 from October 29th, 2017
Background on GetHuman-299786's case
GetHuman: GetHuman-299786 - can you tell our other Lands' End customers when your case took place?
GetHuman-299786: Sure. It was late at night, on October 19th.
GetHuman: Did you reach out to Lands' End, and if so, how?
GetHuman: And which of these common Lands' End customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-299786 a list of common Lands' End problems)
GetHuman-299786: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-299786's review of Lands' End customer service
GetHuman: So how would you sum up your experience for GetHuman's Lands' End customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-299786: Every time I have called Lands End, I got a Standard Modern American English speaking person at the other end after a minute or less wait. I was never put on hold and the agent knew the answers to my questions immediately. Any and all issues were resolved promptly and satisfactorily. I give them all my mail order business.
GetHuman: Let's quantify your experience contacting Lands' End. On a scale of 1 to 5, how easy is it go get help on a Lands' End problem?
GetHuman-299786: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-299786: I'd give them a two out of five on communication.
GetHuman: And what about Lands' End's ability to quickly and effectively address your problem?
GetHuman-299786: For that I would say five out of five.
GetHuman: And finally- any advice for other Lands' End customers?
GetHuman-299786: Call them early in the day or late. Don't forget any personal or account information you might need for Lands' End to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-299786 taken from his Lands' End customer service problem that occurred on October 19th, 2017.
Lands' End
4.00 of 5 stars | 2 reviews
GetHuman-299786's Lands' End Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lands' End, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lands' End in any way.