Expedia: This is the worst Travel company of all time. I...
A Expedia customer review by GetHuman user ~F* EXPEDIA from November 19th, 2017
Background on ~F* EXPEDIA's case
GetHuman: ~F* EXPEDIA - can you tell our other Expedia customers when your case took place?
~F* EXPEDIA: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~F* EXPEDIA a list of common Expedia problems)
~F* EXPEDIA: "Change Booking" was why I was trying to call.
~F* EXPEDIA's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~F* EXPEDIA: This is the worst Travel company of all time. I plan on writing bad reviews everyday on you guys. EXPEDIA reuined my NEW YEARS and now I am forced to not be able to go out of town tomorrow, due to what expedia did to me.First and fore most expedia lied about their offer online and blammed it on the hotel.I put my CC on file to reserve a room in Oklahoma on New years night. Expedia quoted $***.**. Sent me an email saying there was no need to call to check on reservation. I called an hour before I was going to leave town only to find out the hotel had never had a reservation in my name. AGAIN EXPEDIA tried blamming the hotel for numerous things. The customer serivce is stupid they are no help I got hung up on twice and was on the phone for an hour and a half. I had to front the hotel room which iwas $*** plus tax. Expedia said they would refund me the difference. Its beyound frustrating expedia should have refunded the full amount I was * hours late to getting to oklahoma because I had s
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~F* EXPEDIA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~F* EXPEDIA: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~F* EXPEDIA: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~F* EXPEDIA: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~F* EXPEDIA taken from his Expedia customer service problem that occurred on November 14th, 2017.