Experian: I have trying to resolve and issue with my cred...
A Experian customer review by GetHuman user ~Dr Nelly valencia from November 21st, 2017
Background on ~Dr Nelly valencia's case
GetHuman: ~Dr Nelly valencia - can you tell our other Experian customers when your case took place?
~Dr Nelly valencia: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr Nelly valencia a list of common Experian problems)
~Dr Nelly valencia: "Credit Dispute" was why I was trying to call.
~Dr Nelly valencia's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr Nelly valencia: I have trying to resolve and issue with my credit report to remove A freeze and I couldn't yet. I paid ** dollars to the company and fedex will bring a PON so I can do it overnight and it is benn more that * days and nothing
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Dr Nelly valencia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr Nelly valencia: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Dr Nelly valencia: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~Dr Nelly valencia: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr Nelly valencia taken from his Experian customer service problem that occurred on November 14th, 2017.