I think Experian should be investigated by the...
A Experian customer review by GetHuman user ~Waiting for justice from November 16th, 2017
Background on ~Waiting for justice's case
GetHuman: ~Waiting for justice - can you tell our other Experian customers when your case took place?
~Waiting for justice: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Waiting for justice a list of common Experian problems)
~Waiting for justice: "Account Access" was why I was trying to call.
~Waiting for justice's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Waiting for justice: I think Experian should be investigated by the FTC, they have no live attention and the staff is commited to sell credit services only.Pretty much consumers are force to buy something.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Waiting for justice: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Waiting for justice: I'd give them a three out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Waiting for justice: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~Waiting for justice: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Waiting for justice taken from his Experian customer service problem that occurred on November 15th, 2017.