Shop.MLB.com: Explained problem to person answering the phone...

A Shop.MLB.com customer review by GetHuman user GetHuman-243765 from November 19th, 2017

Background on GetHuman-243765's case

GetHuman: GetHuman-243765 - can you tell our other Shop.MLB.com customers when your case took place?
GetHuman-243765: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Shop.MLB.com, and if so, how?
GetHuman-243765: I used a phone number I found on the GetHuman Shop.MLB.com customer service contact info page: Contact Shop.MLB.com Customer Service
GetHuman: And which of these common Shop.MLB.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243765 a list of common Shop.MLB.com problems)
GetHuman-243765: "Make a purchase" was why I was trying to call.

GetHuman-243765's review of Shop.MLB.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Shop.MLB.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243765: Explained problem to person answering the phone, got transferred to a manager and she resubmitted my order. Everything took about ** minutes.
GetHuman: Let's quantify your experience contacting Shop.MLB.com. On a scale of 1 to 5, how easy is it go get help on a Shop.MLB.com problem?
GetHuman-243765: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243765: I'd give them a one out of five on communication.
GetHuman: And what about Shop.MLB.com's ability to quickly and effectively address your problem?
GetHuman-243765: For that I would say one out of five.
GetHuman: And finally- any advice for other Shop.MLB.com customers?
GetHuman-243765: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shop.MLB.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243765 taken from his Shop.MLB.com customer service problem that occurred on November 11th, 2017.

Shop.MLB.com

1.00 of 5 stars | 4 reviews

GetHuman-243765's Shop.MLB.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Shop.MLB.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Shop.MLB.com in any way.

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