Facebook: A person did not answer the phone it was a reco...
A Facebook customer review by GetHuman user ~Engen Children from November 21st, 2017
Background on ~Engen Children's case
GetHuman: ~Engen Children - can you tell our other Facebook customers when your case took place?
~Engen Children: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Engen Children a list of common Facebook problems)
~Engen Children: "Recover Disabled Account" was why I was trying to contact.
~Engen Children's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Engen Children: A person did not answer the phone it was a recording telling me facebook doesn't offer customer support over the phone
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Engen Children: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Engen Children: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Engen Children: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Engen Children: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Engen Children taken from his Facebook customer service problem that occurred on November 14th, 2017.