Facebook: Automated message of next help what so ever, ha...
A Facebook customer review by GetHuman user ~Robbyn Thacker Orme from November 22nd, 2017
Background on ~Robbyn Thacker Orme's case
GetHuman: ~Robbyn Thacker Orme - can you tell our other Facebook customers when your case took place?
~Robbyn Thacker Orme: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Robbyn Thacker Orme a list of common Facebook problems)
~Robbyn Thacker Orme: "Recover Hacked Account" was why I was trying to contact.
~Robbyn Thacker Orme's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robbyn Thacker Orme: Automated message of next help what so ever, had to change phone with the transition,had to download everything again, and can't remember password to go the bottom of page to get the help required! Can't get my games...need password...utterly frustrated!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Robbyn Thacker Orme: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robbyn Thacker Orme: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Robbyn Thacker Orme: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Robbyn Thacker Orme: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robbyn Thacker Orme taken from his Facebook customer service problem that occurred on November 14th, 2017.