Facebook: Complain * I have been attempting to sign in in...
A Facebook customer review by GetHuman user ~mamadimo naniki from November 20th, 2017
Background on ~mamadimo naniki's case
GetHuman: ~mamadimo naniki - can you tell our other Facebook customers when your case took place?
~mamadimo naniki: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~mamadimo naniki a list of common Facebook problems)
~mamadimo naniki: "Problem With a Page" was why I was trying to contact.
~mamadimo naniki's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mamadimo naniki: Complain * I have been attempting to sign in into my facebook page user-name is salomatrade password is withheld for obvious reasons names is (Mamadimo Naniki) and the system continuously ask me a stupid question after entering the key security numbers it continues to ask me to answer (who did I first kissed) what nonsense is that? I never come across such question when I first registering for my account with the facebook, can you please assist and sent me a code to my mobile number is ********** which will able me to access my account,, furthermore there is a message that says my account is temporarily suspended because someone else was trying to access my account using incorrect device, that is false I'm the person whose been trying to loge in to my account and using my black berry hand set and by virtue of entered the correct user name and the pass word this **** system should allow me to access my account without asking such ridiculous, why must identifying a picture of a follo
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~mamadimo naniki: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mamadimo naniki: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~mamadimo naniki: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~mamadimo naniki: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mamadimo naniki taken from his Facebook customer service problem that occurred on November 15th, 2017.