Dear Facebook Team,*My Account has been disable...
A Facebook customer review by GetHuman user ~Kim Jaejoong from November 20th, 2017
Background on ~Kim Jaejoong's case
GetHuman: ~Kim Jaejoong - can you tell our other Facebook customers when your case took place?
~Kim Jaejoong: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim Jaejoong a list of common Facebook problems)
~Kim Jaejoong: "Recover Disabled Account" was why I was trying to contact.
~Kim Jaejoong's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim Jaejoong: Dear Facebook Team,*My Account has been disable,please give me back my account ,because I can't write wall to wall ,update status and send comment to my friends.Thanks for your attention.***Sincerely.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Kim Jaejoong: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim Jaejoong: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Kim Jaejoong: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Kim Jaejoong: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim Jaejoong taken from his Facebook customer service problem that occurred on November 16th, 2017.