Facebook: Every SINGLE option, *-*, sent you to a recorde...
A Facebook customer review by GetHuman user GetHuman-306326 from November 21st, 2017
Background on GetHuman-306326's case
GetHuman: GetHuman-306326 - can you tell our other Facebook customers when your case took place?
GetHuman-306326: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-306326 a list of common Facebook problems)
GetHuman-306326: "Recover Hacked Account" was why I was trying to contact.
GetHuman-306326's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-306326: Every SINGLE option, *-*, sent you to a recorded message. Business development, advertising, everything.**Now, having worked in advertising for many years, advertisers willing to invest great sums of money in a company DEMAND a physical person to speak to. Being told that I must send an email to some email address in unacceptable. **If I'm willing to invest my hard-earned money, via advertising, the LEAST I expect is that I will NOT be insulted by being told I must send an email to someone.**I will spend my advertising dollars elsewhere.**Facebook can go to ****.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-306326: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-306326: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-306326: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-306326: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-306326 taken from his Facebook customer service problem that occurred on November 11th, 2017.