Facebook: I HAVE BEEN WAITING FOR ** HOURS AND MORE I CON...
A Facebook customer review by GetHuman user ~fck facebook!!!! from November 19th, 2017
Background on ~fck facebook!!!!'s case
GetHuman: ~fck facebook!!!! - can you tell our other Facebook customers when your case took place?
~fck facebook!!!!: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~fck facebook!!!! a list of common Facebook problems)
~fck facebook!!!!: "Reset Password" was why I was trying to contact.
~fck facebook!!!!'s review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fck facebook!!!!: I HAVE BEEN WAITING FOR ** HOURS AND MORE I CONTACTED THEM TWICE ON THEIR SITE AND STILL NO RESPONSE FCKING FACEBOOK HOW CAN THEY EVEN SAY THAT THEY WILL REPLY SHORTLY!'!?!?!?!?!?!!??!?!?!?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~fck facebook!!!!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fck facebook!!!!: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~fck facebook!!!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~fck facebook!!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fck facebook!!!! taken from his Facebook customer service problem that occurred on November 12th, 2017.