Facebook: I JUST WANTED TO SPEAK WITH SOMEONE ABOUT SOMEO...
A Facebook customer review by GetHuman user ~lamara thickness harris from November 23rd, 2017
Background on ~lamara thickness harris's case
GetHuman: ~lamara thickness harris - can you tell our other Facebook customers when your case took place?
~lamara thickness harris: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~lamara thickness harris a list of common Facebook problems)
~lamara thickness harris: "Flagged Post" was why I was trying to contact.
~lamara thickness harris's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lamara thickness harris: I JUST WANTED TO SPEAK WITH SOMEONE ABOUT SOMEONE CHANGING MY PASSWORD FOR MY FACE BOOK BUT ITS NOT IMPORTANT TO YOU. I HAVE BEEN TRYING TO GET IN TOUCH WITH SOMEONE ABOUT THIS FOR * WEEKS AND STILL NO HELP .
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~lamara thickness harris: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lamara thickness harris: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~lamara thickness harris: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~lamara thickness harris: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lamara thickness harris taken from his Facebook customer service problem that occurred on November 21st, 2017.