Facebook: I'LL BET YOUR ADVERTISERS WOULD LOVE YOUR PHONE...
A Facebook customer review by GetHuman user ~Rick Vega from November 20th, 2017
Background on ~Rick Vega's case
GetHuman: ~Rick Vega - can you tell our other Facebook customers when your case took place?
~Rick Vega: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick Vega a list of common Facebook problems)
~Rick Vega: "Messenger problems" was why I was trying to contact.
~Rick Vega's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick Vega: I'LL BET YOUR ADVERTISERS WOULD LOVE YOUR PHONE SUPPORT, I'VE BEEN TRYING to get an answer for three months
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Rick Vega: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick Vega: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Rick Vega: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Rick Vega: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick Vega taken from his Facebook customer service problem that occurred on November 18th, 2017.