I am just not going to be on facebook any more...
A Facebook customer review by GetHuman user ~Rhoda Cooper from November 23rd, 2017
Background on ~Rhoda Cooper's case
GetHuman: ~Rhoda Cooper - can you tell our other Facebook customers when your case took place?
~Rhoda Cooper: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Rhoda Cooper a list of common Facebook problems)
~Rhoda Cooper: "Flagged Post" was why I was trying to contact.
~Rhoda Cooper's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rhoda Cooper: I am just not going to be on facebook any more!! Lousy communications! Can't contact Help! Gave me foreign language. Heck...I'm finished w*them!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Rhoda Cooper: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rhoda Cooper: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Rhoda Cooper: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Rhoda Cooper: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rhoda Cooper taken from his Facebook customer service problem that occurred on November 17th, 2017.