Facebook: I can not believe that you have a web site for...
A Facebook customer review by GetHuman user ~Rebecca Vrooman from November 21st, 2017
Background on ~Rebecca Vrooman's case
GetHuman: ~Rebecca Vrooman - can you tell our other Facebook customers when your case took place?
~Rebecca Vrooman: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Rebecca Vrooman a list of common Facebook problems)
~Rebecca Vrooman: "Setup an account" was why I was trying to contact.
~Rebecca Vrooman's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rebecca Vrooman: I can not believe that you have a web site for FB users to get help with major issues with their accounts, your HELP button does not help at all don't know why you even have it. I am facing many issues with my account to get any help I may as well forget that thought. We players or just friends on FB get no help ever over any issues going on I have written you many letters trying to get resolutions to my issues but they are still there. You take our money freely and yet we have to put up with all your changes and relearn constantly how to reset out settings You thought by making the changes were best for FB not the users. Very disappointed in your Customer Service lol what customer service do you provide your customers.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Rebecca Vrooman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rebecca Vrooman: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Rebecca Vrooman: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Rebecca Vrooman: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rebecca Vrooman taken from his Facebook customer service problem that occurred on November 13th, 2017.