Facebook: I can't access my account, so I can't use the...
A Facebook customer review by GetHuman user ~richard serio from November 23rd, 2017
Background on ~richard serio's case
GetHuman: ~richard serio - can you tell our other Facebook customers when your case took place?
~richard serio: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~richard serio a list of common Facebook problems)
~richard serio: "Account hacked" was why I was trying to contact.
~richard serio's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~richard serio: I can't access my account, so I can't use the facebook help site. There's no email address I can go to and no phone number I can call. This is frustrating and ridiculous.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~richard serio: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~richard serio: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~richard serio: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~richard serio: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~richard serio taken from his Facebook customer service problem that occurred on November 17th, 2017.