Facebook: I can't ******* get a hold of FB, I need help b...
A Facebook customer review by GetHuman user ~Kiyomi Sakura from November 22nd, 2017
Background on ~Kiyomi Sakura's case
GetHuman: ~Kiyomi Sakura - can you tell our other Facebook customers when your case took place?
~Kiyomi Sakura: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Kiyomi Sakura a list of common Facebook problems)
~Kiyomi Sakura: "Refund" was why I was trying to contact.
~Kiyomi Sakura's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kiyomi Sakura: I can't ******* get a hold of FB, I need help because I'm blocked from Facebook for * whole ******** days because i was sending friend request to people I actually know and FB automatically thinks I don't know these ppl are u ******* serious, this is ********, u can't just go around violating pols rights, get this gucking fixed or I'll make really nasty bitchy reviews,
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Kiyomi Sakura: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kiyomi Sakura: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Kiyomi Sakura: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Kiyomi Sakura: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kiyomi Sakura taken from his Facebook customer service problem that occurred on November 18th, 2017.