Facebook: I desperately need to have * unauthorised accou...
A Facebook customer review by GetHuman user ~Deane from November 22nd, 2017
Background on ~Deane's case
GetHuman: ~Deane - can you tell our other Facebook customers when your case took place?
~Deane: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Deane a list of common Facebook problems)
~Deane: "Account access" was why I was trying to contact.
~Deane's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deane: I desperately need to have * unauthorised accounts closed down. I have sent an email to FB and I have copied the content below I sent:*To whom it may concern,**We are a company in Melbourne, Australia, and we have created our own business page on Facebook.**On this page we want to do some paid advertising however there are several other groups or pages with the same name that were not created by IntoBlinds.**These accounts have been inactive for some time and obviously as they are not authorised pages from us we don't not have any log in details or passwords to close them down.**We have tried on several occasions to contact Facebook to have these unauthorised accounts closed down, with no success.**Below are the two unauthorised accounts*pages.**https:**www.facebook.com*into.blinds.***https:**www.facebook.com*pages*Into-Blinds*******************We have paid an IT Consultant to create our business Facebook and we are very happy with the page however we still continue to have people se
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Deane: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deane: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Deane: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Deane: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deane taken from his Facebook customer service problem that occurred on November 17th, 2017.