Facebook: I have been hacked. I changed my picture and pa...
A Facebook customer review by GetHuman user ~Deborah Hand from November 19th, 2017
Background on ~Deborah Hand's case
GetHuman: ~Deborah Hand - can you tell our other Facebook customers when your case took place?
~Deborah Hand: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborah Hand a list of common Facebook problems)
~Deborah Hand: "Business Page" was why I was trying to contact.
~Deborah Hand's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborah Hand: I have been hacked. I changed my picture and password but the hacker is still on facebook with my old picture, and still communicating with my friends. In my log, he comes up as Pantech P**** from San Diego. So, where are you facebook? I've done my part, now you do yours, or at least let me talk with someone about it!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Deborah Hand: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborah Hand: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Deborah Hand: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Deborah Hand: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborah Hand taken from his Facebook customer service problem that occurred on November 14th, 2017.