Facebook: I have two account can't log in to the one I ne...
A Facebook customer review by GetHuman user GetHuman-11462 from November 22nd, 2017
Background on GetHuman-11462's case
GetHuman: GetHuman-11462 - can you tell our other Facebook customers when your case took place?
GetHuman-11462: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11462 a list of common Facebook problems)
GetHuman-11462: "Update account information" was why I was trying to contact.
GetHuman-11462's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11462: I have two account can't log in to the one I need its bs I know my pass word but its saying wrong and wrong email it bs u can't email fb
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-11462: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11462: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-11462: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-11462: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11462 taken from his Facebook customer service problem that occurred on November 18th, 2017.