Facebook: I really Hope my account is active again i don...
A Facebook customer review by GetHuman user ~Annisa Fahmi Chairani from November 26th, 2017
Background on ~Annisa Fahmi Chairani's case
GetHuman: ~Annisa Fahmi Chairani - can you tell our other Facebook customers when your case took place?
~Annisa Fahmi Chairani: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Annisa Fahmi Chairani a list of common Facebook problems)
~Annisa Fahmi Chairani: "Recover Hacked Account" was why I was trying to contact.
~Annisa Fahmi Chairani's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annisa Fahmi Chairani: I really Hope my account is active again i don't understand why when i log in i can not to go my facebook again
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Annisa Fahmi Chairani: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annisa Fahmi Chairani: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Annisa Fahmi Chairani: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Annisa Fahmi Chairani: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annisa Fahmi Chairani taken from his Facebook customer service problem that occurred on November 25th, 2017.