Facebook: I was on hold so long I had to hang up. My FB a...
A Facebook customer review by GetHuman user ~Hernandez daboss hernandez from November 19th, 2017
Background on ~Hernandez daboss hernandez 's case
GetHuman: ~Hernandez daboss hernandez - can you tell our other Facebook customers when your case took place?
~Hernandez daboss hernandez : Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Hernandez daboss hernandez a list of common Facebook problems)
~Hernandez daboss hernandez : "Update account information" was why I was trying to contact.
~Hernandez daboss hernandez 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hernandez daboss hernandez : I was on hold so long I had to hang up. My FB app for iPhone * plays videos and looses sound and just stops and sometimes doesn't play at all I'm so disappointed please help me. My email is *****@***.com
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Hernandez daboss hernandez : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hernandez daboss hernandez : I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Hernandez daboss hernandez : For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Hernandez daboss hernandez : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hernandez daboss hernandez taken from his Facebook customer service problem that occurred on November 17th, 2017.