Facebook: Im locked out of my business page, and its resu...
A Facebook customer review by GetHuman user ~little miss cranky pants from November 22nd, 2017
Background on ~little miss cranky pants's case
GetHuman: ~little miss cranky pants - can you tell our other Facebook customers when your case took place?
~little miss cranky pants: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~little miss cranky pants a list of common Facebook problems)
~little miss cranky pants: "Merge Pages" was why I was trying to contact.
~little miss cranky pants's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~little miss cranky pants: Im locked out of my business page, and its resulting in the loss of **-** hot leads a day, being a car dealership, Im actually losing a substantial amount of money. I have not been told as to why my account was locked, and their IVR flat out says that they will probably not get back to you.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~little miss cranky pants: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~little miss cranky pants: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~little miss cranky pants: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~little miss cranky pants: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~little miss cranky pants taken from his Facebook customer service problem that occurred on November 16th, 2017.