Facebook: It kept sending a message saying doesn't suppor...

A Facebook customer review by GetHuman user ~Lieutenant John Robert Kelly J from November 21st, 2017

Background on ~Lieutenant John Robert Kelly J's case

GetHuman: ~Lieutenant John Robert Kelly J - can you tell our other Facebook customers when your case took place?
~Lieutenant John Robert Kelly J: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Lieutenant John Robert Kelly J: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Lieutenant John Robert Kelly J a list of common Facebook problems)
~Lieutenant John Robert Kelly J: "Account hacked" was why I was trying to contact.

~Lieutenant John Robert Kelly J's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lieutenant John Robert Kelly J: It kept sending a message saying doesn't support. You need to make to where people can use this email!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Lieutenant John Robert Kelly J: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lieutenant John Robert Kelly J: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Lieutenant John Robert Kelly J: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Lieutenant John Robert Kelly J: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lieutenant John Robert Kelly J taken from his Facebook customer service problem that occurred on November 12th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Lieutenant John Robert Kelly J's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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