Facebook: It was just a machine. it just said to refer to...
A Facebook customer review by GetHuman user ~sage aquell from November 22nd, 2017
Background on ~sage aquell's case
GetHuman: ~sage aquell - can you tell our other Facebook customers when your case took place?
~sage aquell: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~sage aquell a list of common Facebook problems)
~sage aquell: "Can't Receive Code to Reset" was why I was trying to contact.
~sage aquell's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sage aquell: It was just a machine. it just said to refer to the website....well i wouldnt be calling you people if i hadnt read the site first. Not all of us are morons
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~sage aquell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sage aquell: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~sage aquell: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~sage aquell: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sage aquell taken from his Facebook customer service problem that occurred on November 19th, 2017.