Facebook: My account was blockaded,and I was wondering wh...
A Facebook customer review by GetHuman user ~蔡欣慧 from November 23rd, 2017
Background on ~蔡欣慧's case
GetHuman: ~蔡欣慧 - can you tell our other Facebook customers when your case took place?
~蔡欣慧: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~蔡欣慧 a list of common Facebook problems)
~蔡欣慧: "Update account information" was why I was trying to contact.
~蔡欣慧's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~蔡欣慧: My account was blockaded,and I was wondering why is my account blocked?*After reviewing my situation,reacted my account,please I will vary grateful you.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~蔡欣慧: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~蔡欣慧: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~蔡欣慧: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~蔡欣慧: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~蔡欣慧 taken from his Facebook customer service problem that occurred on November 19th, 2017.