Facebook: My i phone is not synching with my computer. M...

A Facebook customer review by GetHuman user ~Mignon Coughlin from November 26th, 2017

Background on ~Mignon Coughlin's case

GetHuman: ~Mignon Coughlin - can you tell our other Facebook customers when your case took place?
~Mignon Coughlin: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Mignon Coughlin: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Mignon Coughlin a list of common Facebook problems)
~Mignon Coughlin: "Reset Password" was why I was trying to contact.

~Mignon Coughlin's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mignon Coughlin: My i phone is not synching with my computer. My pictures and posts are also disappearing or out of order on my FB page- especially on my apple phone- have gotten help from apple- need to solve the problem with FB- please advise! Mignon Coughlin
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Mignon Coughlin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mignon Coughlin: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Mignon Coughlin: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Mignon Coughlin: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mignon Coughlin taken from his Facebook customer service problem that occurred on November 25th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Mignon Coughlin's Facebook Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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