Facebook: Soy carlos gonzalez y me gustaria aver como me...
A Facebook customer review by GetHuman user ~carlosgonzalez jr from November 19th, 2017
Background on ~carlosgonzalez jr's case
GetHuman: ~carlosgonzalez jr - can you tell our other Facebook customers when your case took place?
~carlosgonzalez jr: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~carlosgonzalez jr a list of common Facebook problems)
~carlosgonzalez jr: "Problem With a Page" was why I was trying to contact.
~carlosgonzalez jr's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carlosgonzalez jr: Soy carlos gonzalez y me gustaria aver como me puede ayudeme pues logue paso fue gue yo le di mi numero de face book a mi hijo y el lo uso para decir gue yo lo estaba amenasando con matalo y ahora tengo problema con la policia porfavor gue tengo gue aser llamame a mi cel********** gracia por cualguier ayuda
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~carlosgonzalez jr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carlosgonzalez jr: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~carlosgonzalez jr: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~carlosgonzalez jr: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carlosgonzalez jr taken from his Facebook customer service problem that occurred on November 16th, 2017.