Facebook: The email address *****@***.com is no good. Re...
A Facebook customer review by GetHuman user ~Tired of FB from November 20th, 2017
Background on ~Tired of FB's case
GetHuman: ~Tired of FB - can you tell our other Facebook customers when your case took place?
~Tired of FB: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Tired of FB a list of common Facebook problems)
~Tired of FB: "Refund" was why I was trying to contact.
~Tired of FB's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tired of FB: The email address *****@***.com is no good. Received an immediate response saying you on longer monitor this email acct. I can not get help fromFB.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Tired of FB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tired of FB: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Tired of FB: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Tired of FB: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tired of FB taken from his Facebook customer service problem that occurred on November 16th, 2017.