Facebook: The message I received was:*You've reached us a...
A Facebook customer review by GetHuman user ~Nelson Franks from November 22nd, 2017
Background on ~Nelson Franks's case
GetHuman: ~Nelson Franks - can you tell our other Facebook customers when your case took place?
~Nelson Franks: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Nelson Franks a list of common Facebook problems)
~Nelson Franks: "Delete Account" was why I was trying to contact.
~Nelson Franks's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nelson Franks: The message I received was:*You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Nelson Franks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nelson Franks: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Nelson Franks: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Nelson Franks: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nelson Franks taken from his Facebook customer service problem that occurred on November 18th, 2017.