Facebook: The phone recording said no one could help to u...
A Facebook customer review by GetHuman user ~Sandy Butcher from November 19th, 2017
Background on ~Sandy Butcher's case
GetHuman: ~Sandy Butcher - can you tell our other Facebook customers when your case took place?
~Sandy Butcher: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandy Butcher a list of common Facebook problems)
~Sandy Butcher: "Can't Receive Code to Reset" was why I was trying to contact.
~Sandy Butcher's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandy Butcher: The phone recording said no one could help to use the facebook help on computer. Have tried and that does not work. This is so frustrating, Makes me not want to use facebook.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Sandy Butcher: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandy Butcher: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Sandy Butcher: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Sandy Butcher: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandy Butcher taken from his Facebook customer service problem that occurred on November 14th, 2017.