Facebook: The response I got is as follows:*"Hi,**You've...
A Facebook customer review by GetHuman user ~Sir Smythe from November 22nd, 2017
Background on ~Sir Smythe's case
GetHuman: ~Sir Smythe - can you tell our other Facebook customers when your case took place?
~Sir Smythe: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Sir Smythe a list of common Facebook problems)
~Sir Smythe: "Technical support" was why I was trying to contact.
~Sir Smythe's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sir Smythe: The response I got is as follows:*"Hi,**You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:**https:**www.facebook.com*help**We apologize for the inconvenience.**Thanks,*The Facebook Team"*Clearly, Facebook has some work to do on their communications.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Sir Smythe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sir Smythe: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Sir Smythe: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Sir Smythe: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sir Smythe taken from his Facebook customer service problem that occurred on November 20th, 2017.