Facebook: There are some issues that require contact with...
A Facebook customer review by GetHuman user ~Kaylynne Amanda Hartman from November 23rd, 2017
Background on ~Kaylynne Amanda Hartman's case
GetHuman: ~Kaylynne Amanda Hartman - can you tell our other Facebook customers when your case took place?
~Kaylynne Amanda Hartman: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Kaylynne Amanda Hartman a list of common Facebook problems)
~Kaylynne Amanda Hartman: "Technical support" was why I was trying to contact.
~Kaylynne Amanda Hartman's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kaylynne Amanda Hartman: There are some issues that require contact with a human being. Please provide a customer support phone number that works
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Kaylynne Amanda Hartman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kaylynne Amanda Hartman: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Kaylynne Amanda Hartman: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Kaylynne Amanda Hartman: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kaylynne Amanda Hartman taken from his Facebook customer service problem that occurred on November 19th, 2017.