Facebook: They are not interested in customer service. N...
A Facebook customer review by GetHuman user ~Floyd Sullens from November 20th, 2017
Background on ~Floyd Sullens's case
GetHuman: ~Floyd Sullens - can you tell our other Facebook customers when your case took place?
~Floyd Sullens: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Floyd Sullens a list of common Facebook problems)
~Floyd Sullens: "Account access" was why I was trying to contact.
~Floyd Sullens's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Floyd Sullens: They are not interested in customer service. No wonder they are going downhill faster than an olympic luger.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Floyd Sullens: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Floyd Sullens: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Floyd Sullens: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Floyd Sullens: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Floyd Sullens taken from his Facebook customer service problem that occurred on November 11th, 2017.