Facebook: Why even bother to have a phone number...very p...
A Facebook customer review by GetHuman user ~Dale Danzy from November 19th, 2017
Background on ~Dale Danzy's case
GetHuman: ~Dale Danzy - can you tell our other Facebook customers when your case took place?
~Dale Danzy: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Dale Danzy a list of common Facebook problems)
~Dale Danzy: "Account access" was why I was trying to contact.
~Dale Danzy's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dale Danzy: Why even bother to have a phone number...very poor business practice. When is big business going to realize some problems need HUMAN attention.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Dale Danzy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dale Danzy: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Dale Danzy: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Dale Danzy: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dale Danzy taken from his Facebook customer service problem that occurred on November 17th, 2017.