Facebook: You receive a recorded message telling you that...
A Facebook customer review by GetHuman user ~Mad as Hell from November 23rd, 2017
Background on ~Mad as Hell 's case
GetHuman: ~Mad as Hell - can you tell our other Facebook customers when your case took place?
~Mad as Hell : Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad as Hell a list of common Facebook problems)
~Mad as Hell : "Recover Disabled Account" was why I was trying to contact.
~Mad as Hell 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad as Hell : You receive a recorded message telling you that they do not offer phone support. All I want to do is report a problem of abuse like someone taking over my account.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Mad as Hell : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad as Hell : I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Mad as Hell : For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Mad as Hell : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad as Hell taken from his Facebook customer service problem that occurred on November 16th, 2017.