Facebook: face book keeps suspending my account. Now they...
A Facebook customer review by GetHuman user ~Danny Tryon from November 21st, 2017
Background on ~Danny Tryon's case
GetHuman: ~Danny Tryon - can you tell our other Facebook customers when your case took place?
~Danny Tryon: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Danny Tryon a list of common Facebook problems)
~Danny Tryon: "Account access" was why I was trying to contact.
~Danny Tryon's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danny Tryon: face book keeps suspending my account. Now they want me to prove I am human but in the meantime all my business is suspend as well. This is my second account with face book. It seems that when you get closer to a point of having too many friends they shut you down for some reason or other. I feel like face book has put me on attack for my activity on face book getting more active***€**¥ How is this hurting face book? Isn't this what face book wants to keep people connected. YES!!! Then why all the interfering?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Danny Tryon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danny Tryon: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Danny Tryon: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Danny Tryon: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danny Tryon taken from his Facebook customer service problem that occurred on November 13th, 2017.