facebook team responded in **-** minutes here i...
A Facebook customer review by GetHuman user ~jacqueline carmen from November 19th, 2017
Background on ~jacqueline carmen's case
GetHuman: ~jacqueline carmen - can you tell our other Facebook customers when your case took place?
~jacqueline carmen: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~jacqueline carmen a list of common Facebook problems)
~jacqueline carmen: "Ads Account Issue" was why I was trying to contact.
~jacqueline carmen's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jacqueline carmen: facebook team responded in **-** minutes here is what they messaged me back: "you communicated with usat a branch(or some other word)where we cannot be contacted or that we dont support " and they forwarded me back to their reg. "help center"
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~jacqueline carmen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jacqueline carmen: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~jacqueline carmen: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~jacqueline carmen: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jacqueline carmen taken from his Facebook customer service problem that occurred on November 17th, 2017.