Facebook: i really wonder how i loged into my acount and...
A Facebook customer review by GetHuman user ~ATTAH GOLDEN JUNIOR from November 23rd, 2017
Background on ~ATTAH GOLDEN JUNIOR's case
GetHuman: ~ATTAH GOLDEN JUNIOR - can you tell our other Facebook customers when your case took place?
~ATTAH GOLDEN JUNIOR: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~ATTAH GOLDEN JUNIOR a list of common Facebook problems)
~ATTAH GOLDEN JUNIOR: "Can't Receive Code to Reset" was why I was trying to contact.
~ATTAH GOLDEN JUNIOR's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ATTAH GOLDEN JUNIOR: i really wonder how i loged into my acount and found out my acount was disabled by facebook. this really amazed me because i have operated that acount for about * years now and i didnt engage my self on any request.. please i need to get back my facebook acount.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~ATTAH GOLDEN JUNIOR: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ATTAH GOLDEN JUNIOR: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~ATTAH GOLDEN JUNIOR: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~ATTAH GOLDEN JUNIOR: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ATTAH GOLDEN JUNIOR taken from his Facebook customer service problem that occurred on November 20th, 2017.