Facebook: i was trying to contact someone about a charge...
A Facebook customer review by GetHuman user ~yea right from November 20th, 2017
Background on ~yea right's case
GetHuman: ~yea right - can you tell our other Facebook customers when your case took place?
~yea right: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~yea right a list of common Facebook problems)
~yea right: "Business Page" was why I was trying to contact.
~yea right's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yea right: i was trying to contact someone about a charge on my bank account for add but i do not do any adds with facebook or any other sites The whole this is a fraud but you can not talk to anyone at face book they dont even have a number at ***. All the help was about getting you set up and using face book and getting adds set up but nothing for the normal person *I dont see how such a large and important company can work this way I guess it is to ***** you advertisers out of money because i will be canceling my account with them and that will be one less person for you to contact..*GOOD BYE**Mark
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~yea right: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yea right: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~yea right: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~yea right: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yea right taken from his Facebook customer service problem that occurred on November 12th, 2017.