Facebook: me inhabilitaron mi cuenta desde hace casi un a...
A Facebook customer review by GetHuman user ~Alejandra Arteaga from November 22nd, 2017
Background on ~Alejandra Arteaga's case
GetHuman: ~Alejandra Arteaga - can you tell our other Facebook customers when your case took place?
~Alejandra Arteaga: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Alejandra Arteaga a list of common Facebook problems)
~Alejandra Arteaga: "Technical support" was why I was trying to contact.
~Alejandra Arteaga's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alejandra Arteaga: me inhabilitaron mi cuenta desde hace casi un a****o y no entiendo porque lo hicieron si yo no hize nada en facebook , nisiquiera puede poner mi documento de verificacion para que vean que si soy , desactivaron mi cuenta injustamente :(
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Alejandra Arteaga: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alejandra Arteaga: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Alejandra Arteaga: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Alejandra Arteaga: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alejandra Arteaga taken from his Facebook customer service problem that occurred on November 18th, 2017.