Facebook: my account was hacked please block or delete or...
A Facebook customer review by GetHuman user ~mehrani dayaar from November 25th, 2017
Background on ~mehrani dayaar's case
GetHuman: ~mehrani dayaar - can you tell our other Facebook customers when your case took place?
~mehrani dayaar: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~mehrani dayaar a list of common Facebook problems)
~mehrani dayaar: "Business Page" was why I was trying to contact.
~mehrani dayaar's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mehrani dayaar: my account was hacked please block or delete or deactivte plzzzzzzzzzzzzzzzzzzzzzzzzzzz plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~mehrani dayaar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mehrani dayaar: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~mehrani dayaar: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~mehrani dayaar: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mehrani dayaar taken from his Facebook customer service problem that occurred on November 19th, 2017.