Facebook: no phone support is just no acceptable. My acco...
A Facebook customer review by GetHuman user ~laura kesel from November 23rd, 2017
Background on ~laura kesel's case
GetHuman: ~laura kesel - can you tell our other Facebook customers when your case took place?
~laura kesel: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~laura kesel a list of common Facebook problems)
~laura kesel: "Update account information" was why I was trying to contact.
~laura kesel's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~laura kesel: no phone support is just no acceptable. My account has been blocked, and I can't find out how to get it unblocked
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~laura kesel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~laura kesel: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~laura kesel: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~laura kesel: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~laura kesel taken from his Facebook customer service problem that occurred on November 19th, 2017.