Facebook: the codes given by text are not allowing me to...

A Facebook customer review by GetHuman user ~Joyce Muench from November 22nd, 2017

Background on ~Joyce Muench's case

GetHuman: ~Joyce Muench - can you tell our other Facebook customers when your case took place?
~Joyce Muench: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Joyce Muench: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Joyce Muench a list of common Facebook problems)
~Joyce Muench: "Delete Account" was why I was trying to contact.

~Joyce Muench's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joyce Muench: the codes given by text are not allowing me to change password. They are prompt with the text and email but when entered the are invalid. No idea what to do. tried waiting waiting over an hour for the four attemps
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Joyce Muench: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joyce Muench: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Joyce Muench: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Joyce Muench: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joyce Muench taken from his Facebook customer service problem that occurred on November 12th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Joyce Muench's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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