Facebook: they have a message that says they are not taki...
A Facebook customer review by GetHuman user ~Barri Oliver from November 21st, 2017
Background on ~Barri Oliver's case
GetHuman: ~Barri Oliver - can you tell our other Facebook customers when your case took place?
~Barri Oliver: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Barri Oliver a list of common Facebook problems)
~Barri Oliver: "Flagged Post" was why I was trying to contact.
~Barri Oliver's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barri Oliver: they have a message that says they are not taking calls at this time..I don't think people have all day to try to find where f.b. can help with the problem...no help at all.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Barri Oliver: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barri Oliver: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Barri Oliver: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Barri Oliver: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barri Oliver taken from his Facebook customer service problem that occurred on November 19th, 2017.