Facebook: they just tell you to go to the help section in...
A Facebook customer review by GetHuman user ~tommy travis from November 20th, 2017
Background on ~tommy travis's case
GetHuman: ~tommy travis - can you tell our other Facebook customers when your case took place?
~tommy travis: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~tommy travis a list of common Facebook problems)
~tommy travis: "Messenger problems" was why I was trying to contact.
~tommy travis's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tommy travis: they just tell you to go to the help section in an automated recording and say they do not offer online support
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~tommy travis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tommy travis: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~tommy travis: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~tommy travis: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tommy travis taken from his Facebook customer service problem that occurred on November 15th, 2017.