Facebook: this is ******** i cant log in to my face book...
A Facebook customer review by GetHuman user ~jim bean from November 23rd, 2017
Background on ~jim bean 's case
GetHuman: ~jim bean - can you tell our other Facebook customers when your case took place?
~jim bean : Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~jim bean a list of common Facebook problems)
~jim bean : "Account access" was why I was trying to contact.
~jim bean 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim bean : this is ******** i cant log in to my face book did rest password nothing someones been hacking into my account
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~jim bean : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim bean : I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~jim bean : For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~jim bean : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim bean taken from his Facebook customer service problem that occurred on November 16th, 2017.